01
Call taking
Work through simulated incoming calls, caller details, locations, and evolving scenario information.
Built for 911 training teams
Practice the pressure.
Prepare the professional.
A hands-on telecommunicator simulator that brings call-taking, radio, CAD, dispatch, and instructor-led scenarios together for focused, repeatable training.
Scenario driven
Multi-station
Instructor controlled
INCOMING 911
Caller connected00:42
VERIFIED LOCATION
1840 Westbridge Ave
Coordinates confirmed
AVAILABLE UNITS
MED 42.4 miREADY
ENG 123.1 miREADY
PD 2074.7 miBUSY
SCENARIO 08
Multi-unit response
Instructor controlled
Training should feel real before the call is.
Give trainees space to build confidence, make decisions, and learn from each scenario in a controlled environment.
The platform
One connected environment.
Every role in the room.
911SimPro supports realistic practice across the communication chain—so learners can train the coordination, judgment, and rhythm the work demands.
02
Radio & dispatch
Practice radio traffic, unit coordination, dispatch decisions, and clear communication under pressure.
03
Instructor control
Direct scenarios from a dedicated station and create repeatable opportunities for coaching and review.
04
Connected roles
Bring call takers, dispatchers, role players, and instructors into one coordinated simulation.
Training without the stakes
Designed for the moments that build readiness.
Move beyond passive instruction with an environment where learners can listen, respond, coordinate, and improve through practice.
- ✓Repeatable scenariosRun focused exercises again as skills develop.
- ✓Role-based stationsPractice individual responsibilities and team coordination.
- ✓Real-time instructor directionShape the exercise as decisions unfold.
- ✓Purpose-built workflowKeep learners focused on public safety communication.
SCENARIO CONTROL IN PROGRESS
ACTIVE EXERCISEStructure Fire / Multiple Callers
✓
Initial 911 callCall Taker 1 · Completed
Second caller addedRole Player · Active
Radio traffic escalationInstructor cue
Additional unit requestDecision point
A clear training loop
Set the scenario. Run the room.
Build the skill.
Prepare
Select the roles, stations, and training situation for the session.
Simulate
Run the exercise with connected call-taking, CAD, dispatch, and radio activity.
Coach
Use each decision and interaction as a focused learning opportunity.
Let’s talk training
Bring realistic simulation to your team.
Tell us a little about your organization and training needs. We’ll use your details to start a practical conversation about fit and pricing.
✓ No-obligation quote
✓ Built around your training needs
✓ Direct conversation with 911SimPro
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